kopk Privacy Policy

In this privacy policy, "we", "our", and "kopk" refer to the kopk online gaming platform. "You" or "user" refers to any person registered on or using the services of this platform.

This policy applies to the following:

• All services on the kopk website and mobile platform
• Registration, login, and account management processes
• Financial transactions and payment processing
• Customer service and support activities
• Marketing and promotional communications (subject to consent only)

kopk collects various types of information to provide services and ensure a safe experience. This data collection is always kept to the minimum necessary.

2.1 Identity Information

• Full name, date of birth, and gender
• National ID card or passport information (for age verification)
• User-chosen username and password (in encrypted form)

2.2 Contact Information

• Active mobile number (linked to bKash, Nagad, Rocket transactions)
• Email address
• Current address (optional, for certain services)

2.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, bank account numbers)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical Information

• IP address, device identifiers
• Browser type, operating system
• Login time, session duration
• Data obtained from cookies and tracking technologies

2.5 Gaming Activity Information

• Game history, betting records, win and loss information
• Bonus usage information
• Responsible gaming preferences and limit settings

kopk collects your information in the following ways:

3.1 Directly Provided Information

You provide information to us directly when filling out registration forms, submitting identity verification documents, completing payments, or contacting customer support.

3.2 Automatic Collection

Technical information is automatically collected during platform use, which helps ensure security and prevent fraud.

3.3 Information Received from Third Parties

Payment providers (such as bKash, Nagad, Rocket) may share necessary confirmation information with us for transaction verification. This information is related only to the specific transaction.

kopk uses your personal information for the following legitimate purposes:

4.1 Service Delivery and Operation

• Account creation, verification, and maintenance
• Deposit and withdrawal processing
• Gaming services and bonus provision
• VIP program management

4.2 Security and Legal Compliance

• Age verification — ensuring access only for those aged 21 and above
• Prevention of fraud, money laundering, and other illegal activities
• Meeting applicable legal and regulatory obligations

4.3 Customer Service Improvement

• Providing 24/7 support in Bengali
• Resolving technical issues
• Processing complaints and requests

4.4 Personalized Experience

• Recommending games and offers based on your preferences
• Sending relevant promotions and bonus information (with your consent)
• Improving platform usability

kopk does not sell your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Provider Partners

Technology and payment partners that assist in operating our platform may access only the information needed for their designated purpose. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a valid legal order, court direction, or request from a government authority.

5.3 Business Transfer

In the event of a change in kopk's ownership or a company merger, your information may be transferred to the new operating entity. You will be notified in advance in such circumstances.

kopk follows industry-standard security technology and practices to protect your information:

6.1 Encryption and Secure Connection

All data is transmitted via SSL encryption. Passwords and financial information are protected by strong encryption algorithms.

6.2 Access Control

Only authorized personnel may access your personal information. All data access is logged and monitored.

6.3 Security Audits

Regular security testing and audits are conducted to identify and address potential vulnerabilities.

6.4 Response to Data Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary corrective measures.

kopk uses various types of cookies and similar technologies:

7.1 Essential Cookies

Essential cookies are used to operate the platform's core functions. This includes maintaining login sessions and ensuring security. These cookies cannot be disabled.

7.2 Performance Cookies

Performance cookies are used to evaluate and improve platform performance. They collect data anonymously without personally identifying anyone.

7.3 Cookie Controls

Non-essential cookies can be controlled or disabled through your browser settings. However, this may limit the use of some platform features.

kopk retains your information according to the following policy:

• Active account data: for as long as the account remains active
• After account closure: for the minimum period required by applicable legal obligations (generally financial records for up to 5 years)
• Gaming history and transaction records: as required by law for fraud investigation and dispute resolution
• Upon withdrawal of marketing consent: marketing communications stopped immediately

After the specified retention period has passed, data is securely deleted or anonymized.

You have the following rights regarding your personal information:

9.1 Right to Access Information

You may request a copy of the information we hold about you at any time.

9.2 Right to Correction

If any of your information is incorrect, contact us to have it corrected. Some information can also be updated directly through account settings.

9.3 Right to Deletion

In certain circumstances, you may request deletion of your personal information. However, some information must be retained for a specified period due to legal and regulatory obligations.

9.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted.

9.5 Right to Withdraw Consent

Consent given for marketing communications may be withdrawn at any time. After withdrawal, we will stop sending marketing messages.

kopk's services are for those aged 21 and above only. We do not knowingly collect any personal information from minors. Strict age verification measures are in place during the registration process.

If we become aware that a minor's information has been collected, the relevant account will be closed immediately and the information will be deleted.

With your consent, kopk may inform you about promotional offers, bonus information, and platform updates.

• You can unsubscribe from marketing emails at any time
• Notification preferences can be changed from account settings
• Marketing consent can be withdrawn by emailing [email protected]

Transaction-related and security-related messages are outside marketing consent and are sent as part of service delivery.

kopk may update this privacy policy from time to time. For significant changes, we will:

• Post a notice on the platform
• Notify the registered email address
• Update the "Last Updated" date at the top of the page

Continuing to use the service after any changes means you are considered to have agreed to the new policy.

As part of our responsible gaming policy, we analyze data about your gaming behavior in order to identify and prevent potentially problematic gaming patterns. The sole purpose of using this data is to ensure your protection — it is never shared with third parties for commercial purposes.