For ages 21 and above

kopk Responsible Gaming — the right balance of fun and safety

Let gaming be an enjoyable experience — kopk is always by your side to ensure a safe and mindful playing environment.

Our Responsible Gaming Commitment

kopk believes that gaming is purely a source of entertainment — it should never be seen as an alternative source of income. We always want every player to play safely, mindfully, and with enjoyment. Responsible gaming means staying aware of your own limits and enjoying gaming as part of your leisure time.

Only individuals aged 21 or above may open an account and play on our platform. We are committed to keeping minors completely away from gaming. If you believe an underage person is using our platform, please notify us immediately through our 24/7 live chat.

In line with kopk's responsible gaming policy, we give every player access to powerful protective tools such as deposit limits, loss limits, session time limits, and self-exclusion. By using these tools, you can always keep your gaming experience under control.

Your mental wellbeing and financial security are our highest priority. If gaming ever feels like a burden, take a break and contact our support team — we are always here for you.

Our Protective Tools

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately — to increase it, a 24-hour waiting period applies. This keeps your budget under control at all times.

Session Time Limit

Decide in advance how long you will play. When the set time is up, the system will automatically alert you and give you the option to end the session. This is highly effective for building healthy gaming habits.

Self-Exclusion

If you feel you need a complete break from gaming, activate self-exclusion. You can choose anywhere from 30 days to a permanent break. No promotional messages will be sent during this period.

Loss Limit

Set a daily or weekly loss limit. Once you have lost the set amount, the system will temporarily prevent you from gaming. This helps reduce financial losses.

Time-Out (Break)

If you need a temporary break, you can take a time-out for 24 hours up to 30 days. During this time your account will not be active and access to games will be blocked.

Activity History

View a full detailed history of all your gaming and transactions. When you played, how much you deposited, and how much you withdrew — all information is transparently stored in your account.

Principles of Healthy Gaming

  • Always treat gaming as a form of entertainment, not a source of income. Be prepared for both wins and losses.
  • Only play with money you can afford to lose. Never spend funds set aside for essential needs.
  • If you are feeling overwhelmed or under mental stress, take a break from gaming. Playing with a clear mind is always more enjoyable.
  • Do not place bigger bets to chase losses — it only makes the problem worse.
  • Prioritise spending time with family and friends, your work, and other hobbies.
  • Take regular breaks and set a time and budget before every gaming session.
  • Avoid gaming under the influence of alcohol or any other substance.
  • Gaming outcomes are entirely random — no strategy or system can guarantee a win.

Warning Signs of Problem Gaming

If you notice any of the following signs in yourself, seek help:

  • Continuing to play repeatedly in an attempt to recover lost money
  • Hiding your gaming from family or friends
  • Feeling unable to stop gaming
  • Taking on debt or spending essential funds for gaming
  • Feeling restless or depressed when not playing
  • Feeling that work, family, or social life matters less than gaming
  • Turning to gaming to relieve stress

Age Verification and Minor Protection

To register an account and play any game at kopk, you must be 21 years of age or older. We follow an age verification process at registration and may request valid identity documents when necessary.

If there are any minors in your household, please ensure they cannot access kopk using your device. Use password locks and parental control software on your device.

Our commitment to protecting minors is firm. When any suspicious activity is brought to our attention, we act promptly. If we receive information about a minor gaming, that account will be closed immediately.

For ages 21 and above only

Age Confirmation

A strict age verification process is followed at registration.

Account Lock

If a minor is confirmed, the account is closed immediately.

Safe Environment

A secure gaming environment is ensured for every player.

Quick Response

Our 24/7 team is always ready to respond promptly to any report.

Need help? We are here for you

kopk Support

Live Chat
Talk directly with our support team in Bengali, 24/7. Whatever gaming issue you face, we offer solutions, not judgement.
Email Support
[email protected] — email us for any questions or help regarding responsible gaming.
Account Protection
Contact us directly to activate self-exclusion or limit settings.

We are always here for you

If gaming ever becomes a problem, there is no shame in it — asking for help takes courage. kopk's support team is always ready to provide you with the necessary tools and guidance in complete confidence. Your wellbeing is what matters most to us.

Come to live chat at any time or write to us at [email protected].

Questions about Responsible Gaming

Log in to your account, go to the Settings section, and select the "Responsible Gaming" option. There you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period. If you need help, contact us via live chat.

Once self-exclusion is activated, all gaming on your account will be completely suspended for the chosen period. You will not receive any promotional emails or notifications. Reactivation before the exclusion period ends is not possible. This is entirely voluntary and carries no penalty.

A time-out is a temporary break that can be taken for 24 hours up to 30 days. Once the time-out ends, your account is reactivated automatically. Self-exclusion, on the other hand, is a longer-term protective measure — you can choose a minimum of 30 days up to a permanent exclusion, and it cannot be reversed until the period has ended.

No, self-exclusion can only be requested by the account holder themselves. However, if you are concerned about a friend or family member's gaming, please let our support team know. We will consider the situation and do our best to provide the appropriate assistance.

kopk does not provide counselling directly, but our support team will help you take the necessary protective steps such as deposit limits, time-out, or self-exclusion. Reach us anytime via 24/7 live chat or email us at [email protected].

No. Under kopk's policy, only individuals aged 21 or above may create an account and play on the platform. Age verification is mandatory at registration. If a minor is suspected of gaming, that account will be suspended immediately.

Yes. When you log in to your account, you can view a full detailed history of all gaming sessions, deposits, and withdrawals. This helps you stay aware of your own playing patterns and make responsible decisions.

Play safely and enjoy — kopk is with you

Set your limits, play responsibly, and enjoy the fun of gaming.

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